I need recommendation on an email system for customer service center.

[Francisco_Meza]

My client has way too many emails coming into his inbox and it's preventing him from closing orders. He wants to be able to split the email load among everyone in sales so he isn't burdened with answering all the emails while his staff sit on their asses. Can anyone recommend a system where emails sent to info@example.com are answered like a customer service system?

[EGOL]

Here is an alternative idea...

Keep track of what email questions and concerns you have coming in and develop a page that has a drill down menu for answering them.  Call that the "contact us" page... try to have questions answered by self service and those that can't be answered by self service should go to a staff member. Focus first on reducing email before sharing it.

Also, maybe one of the staff members is really good at email, working with customers and likes doing that job.  Instead of offloading to everyone (you know some people will not like that job) find out first if someone you know will be good wants to do that job.

[badgerdigital]

We are in the process of tackling this type of issue as well.  While we have not yet implemented it (so I can't endorse it), so far the standout appears to be assistly (www.assistly.com).  They also have a help center which is a sort of Q&A that you can build up and users can help themselves through.

[KeriMorgret]

A different approach would be to just create the info@example.com account like you would another email account, and give everyone in sales the password, and them them all access via webmail. That should be fairly easy with most setups, and might at least be an intermediate step while you evaluate a better system.