Problems with OSE downloads

[blocker0408]

Hi Carin

Not being difficult but pushed for time, can you not simply access my account and have a look yourself ?

Thanks & Regards

[blocker0408]

In exactly the same situation, may be something to do with requesting the same report a few times because it didn't come through first time ? Looks like it's close to being fixed though by the Moz team.

[Adwise_Internetmarketing]

I'm quite sure I only requested most of the ones pending ones, not a second time. Only a view of them to try out. Like they said they are working on it.

[carinoverturf]

Hey! I need some more info from you and I can look into it - feel free to email me at carin@seomoz.org.

You're not being difficult - I understand the frustration

If you can provide your account information in an email to me, as well as any information regarding which tab you're requesting from and what URL you are querying for and if you were applying any filters.

Thanks!

Carin

[carinoverturf]

Hey! Same message to you If you want me to look into your account, feel free to email me at carin@seomoz.org!

Just provide some info on what URL you are looking for, what tab you're requesting from and if you have any filters applied and we'll look into why these certain ones are having issues.

Thanks for your patience!!!

Carin

[ColumK]

I am still getting problems downloading reports. They have been going for 5 hours now. Has the log increased again? Could you not use some of that $18m to buy a few more servers?

[carinoverturf]

Hey there!

Haha - we ran into a problem on Monday night with one of the machines falling over causing a huge backlog to pile up. We were able to get things back on track yesterday and churn through the backed up reports, but with the index launch yesterday, we're seeing a bit of a backlog again this morning.

We are getting a monster machine up right now to speed through this! Once things calm down you should see these come through. It looks like you have about 8 pending - I'll keep an eye on them to make sure they go through!

Thanks,
Carin

[ColumK]

Thanks Carin! Appreciate it

[carinoverturf]

No problem! I'm so sorry for the inconvenience!

I just pushed the remaining pending reports through, so I think you should be set, but if you continue to run into any problems, just let me know!