Familiar with the malware reinclusion process?
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One of our sites was haXX0red and at the moment I'm thinking it was a non-updated paid for WP plugin using the old version of timthumb.
While not important to my question, the hack included .htaccess files in all the /uploads/ to redirect to a site (tonycar dot com) which I assume installed some sort of malware or spyware.
I changed all ftp and admin log ins, updated the timthumb files and deleted all the .htaccess files, for added measure I've currently made the upload folders read only.
I've requested a review through webmaster tools and the image that WMT claimed to be an issue has been removed as being an issue. That is to say if I clicked on the malware warning in WMT, it told me imagex.jpg was a problem and now it doesn't tell me anything is an issue, though the malware warning still persists.
As I no longer have any indication as to what (if anything) is wrong, I tried going through some contacts at adwords to no avail, though they have said there's a note saying there's no malware currently on the site (I'm hoping that's by them and not just my reinclusion request).
Assuming the all mighty G is now satisfied there's no malware on the site (or being processed by the site), does anyone have any idea how to get rid of the warning?
Alternatively if the warning is accurate, how can I find out what's being effected?
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It should go away on it's own once you removed all the offending malware code from your site.
Call your hosting company and they will scan your site and remove the malware for you. A lof of people don't know that their hosting company will be more than happy in assisting removing hacks or viruses present on your sites at no charge. It's probably still on your site if you're still getting the message days later.
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I ran into an issue with malware once and Google was very responsive during the process. Each time I asked for reinclusion the request was responded to within 24 hours.
I say "each time" because this particular piece of malware infected random files across an entire dedicated server hosting a great deal of websites. After I became aware that the problem was impossible to solve manually, I wrote a script to detect and remove all traces of the malware. At this point it was my 5th request I believe, and there was no problem with Google approving my request.
There are scanners you can use but during my look at them, I didn't find any reliable free ones. Hopefully you got it all and won't need to pay for anything.
Wonderful people, these malware creators. Best of luck.
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If Google's stopped telling me what the problem files are, any idea how to find out what they are seeing?
I think I've plugged the problem and removed the suspicious files, but I can't really be sure.
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It's a waiting game at this point. If they don't find problems then ask for reinclusion again. Wait 24 hours between asking for reinclusion & seeing if Google reports new problems.
