SEOmoz toolbar log in chrome wonky!

[gregalam]

In Chrome, I'll start off not logged in to the toolbar.

1. I'll click log in which forwards me to the SEOmoz login page.
2. I'll login.
3. Sometimes the toolbar will reflect this login and the metrics will poplulate in the PA and DA, other times it won't.
4. If I navigate to another page within the same tab, it may show metrics still, but it is also just as likely to show that I'm not logged in.
5. If I open a new tab, the toolbar will show that I'm not logged in. I click the log in again but when directed to SEOmoz, it'll show that I'm already logged in.

I haven't been able to pinpoint exactly when it'll work and when it won't. Seems a bit random, so am wondering if anyone else has experienced this issue and has been able to solve this logged in / not logged in problem.

As a note, anytime I navigate back to the SEOmoz site, whether by opening a new tab or a new window, the SEOmoz site does show I'm logged in, while the toolbar shows I'm not. You can see a demonstration of the simultaneous logged in SEOmoz site and logged out SEOmoz toolbar in the attached screen shot.

UPDATE

Also having similar issues in firefox. Am wondering if this has anything to do with the fact that I changed my email address within the past few weeks.

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[jennita]

Hi Greg!

Sorry about the troubles you're having. One thing you want to check in both browsers is that you have "third-party cookies" turned on since the login needs to resonate between more than one site.

Here are the steps for Firefox: http://support.mozilla.com/en-US/kb/Enabling and disabling cookies and for Chrome: http://www.google.com/support/chrome/bin/answer.py?answer=95647

Hope this helps!

Jen

[gregalam]

Thanks for the reply Jennifer,

I did check the third-party cookies and I had my Chrome set to allow cookies by default, the "Allow local data to be set" option.

The firefox link was broken, but I did check my Firefox and I have third-party cookies enabled as well.

[jennita]

Hmm darn! Your best bet would probably be to open a support ticket. I'll go ahead and open one for you with your original question posted.

Jen

[gregalam]

This was fixed by the SEOmoz team by the way. It was caused by a change in my email address.

[Stevene]

This is also happening to me, but my email address has always been the same.

When I click on the log in button nothing happens.  Regardless if I am logged into the seomoz website.

Please help.

[KeriMorgret]

Hi Steven,

As this is a year-old thread, it's not going to get too much attention. Can you please send an email to our help team at help@seomoz.org and let them know about this?

Thanks!