Moz can't crawl our site

[SigneerHFS]

Moz can't crawl our site because of an error in the robots.txt, we've tried everything in the troubleshooting guide but nothing works - I believe its a server error but have no idea how to fix it pls help

[Natalie-Alexis]

Hi there!

We would be happy to look into this for you! Can you please send us an email over at help@moz.com so we can pinpoint what is going on here?

We would also need the URL of the site you are trying to crawl.

We look forward to hearing back from you soon!