Review stars not longer appear in SERPs

[stephaniemeyers10]

Our healthcare directory which directs visitors to clinics lost it's review stars in SERPs.

Looking for any guidance on how to get this back.

https://www.healthyhearing.com/hearing-aids/31312-hearing-improvement-center-llc

[EGOL]

The sentences below are copy/pasted from the Report Spam in Rich Results Page.   This type of error or sneakyness is one of the most common causes of rich result removal.

"A rich result may be considered spam if it harms the user experience by highlighting falsified or misleading information. For example, a rich result promoting a travel package as an Event or displaying fabricated Reviews would be considered spam."

Source:  https://support.google.com/webmasters/contact/rich_snippets_spam?hl=en

[stephaniemeyers10]

The reviews are not fabricated.

[EGOL]

Please reread, noting the bold words below...

This type of error or sneakyness is one of the most common causes of rich result removal.

Incorrect selection of the category, or improper use of the code.

[stephaniemeyers10]

Can you elaborate? Are you seeing a specific error in my snippet code?