Suspended Google my Business listing - Moz local created a new one - best way forward?

[ElaineDesignLobby]

I had a suspended Google my Business listing and Moz local automatically created a new one because I had synced GMB with Moz and selected the option to push data there from Moz Local.

The new GMB listing is verified and I dont know why the previous one was suspended.

What's the best way forward? Should Ijust delete the suspended listing and edit this new one, or I should still submit the reinstatement request for the suspended one?

Many thanks

[dave.kudera]

Hey Elaine!  You can disable the push to GMB feature within your Moz Local account by navigating to manage accounts

https://moz.com/local/bulk/connections/gmb/manage and then uncheck the "overwrite listing details"

As far as the SEO implications of creating a new GMB vs un-suspending an old one, I cannot speak to that, but I would like to look at the state of your Moz Local account.  Is it possible for you to send us an email the help@moz.com from the email account that houses the Moz Local listing so we can take a look at whats going on?

thanks

[designlobby]

Thanks, yes, I'll do that now.

I was  going to deselect the overwrite listing details option but it’s not selected, although it appears to be on the Google My Business Sync page?

I've been advised by support that I may need to disconnect and reconnect my GMB accounts first.

thanks

[designlobby]

Hi Dave, did you get to look at the account. In syncing preferences it says 'overwrite listing details' but when I go to manage accounts that option isn't ticked.

I've been advised by support that I may need to disconnect and reconnect my GMB account.

[WDaubenmire]

Elaine, as you're probably aware, the account was suspended because Google doesn't allow for two Google My Business Accounts for the same location.  Here's an article on how to get the suspended account turned back on.  Make sure you've followed the instructions on Moz to ensure you don't create a cycle where you're having to repeat the process.

Before going through this work,  were you actively working the old business listing?  If you have a history of pictures and posts I'd do the work to get the older listing reactivated.  If you've not effectively used the tool, don't waste your time on the older listing, just get into the game with the new listing.

Google My Business Listings are an excellent tool to show new products and to have a steady stream of coupon codes to drive potential customers to your site.  To my knowledge, Google doesn't share how they use this information for Local Search Rankings.  That said, Google has always said the person doing the search is the customer and they drive the most relevant website to the top of the page for that customer.  If my Google My Business page is actively managed and my competitors isn't, I bet I win.  That's my opinion...