Keyword ranking is different from rankings report

[AvePoint]

I just recently posted a blog with the hopes on winning the search "what is sharepoint" I am tracking that query in Moz.

I checked this weekend and it looks like I did land in the SERP's postion 23- 26. My colleague a couple hours away from me can see it too in a similar position, and in the rankings I can see it in position 24 when I click on the SERP's spot in moz, but it does not show my position as a rank #

Any idea why?

Thanks,
Amanda

[moz_support]

Hey there Amanda,

Sorry for any confusion! We're definitely happy to take a look at the rankings results in our tools. I'm not super clear where you're looking at the ranking - is it in a Campaign, Rank Tracker, or in Keyword Explorer? I might recommend reaching out to us at help@moz.com with the specifics of the keyword, URL, and campaign so that we can check for you.

Generally speaking, you may see different results between live SERP pages and our results because we use anonymized methods to pull rank data and approximate what a national searcher may see. If you use your own browser to check, things like search history and location can impact the result.

Thanks! We look forward to hearing from you!