PayPal Billing issue

[GraysonK]

we’re trying to pay for the Friday Webinar on advanced auditing, but typically PayPal uses the balance when you click “Pay” , which we DONT want. We want to use a credit card.  When you click on “change” on paypal you typically are offered the credit cards you have on file, but this version only gives you the option of putting in a new credit card instead of serving up the cards that are already on file with PayPal. When we try to add a new card it tells us that that card is already linked to a paypal account (which would be the same one we are using). How do we pay with our credit card?

[BrianChilds]

Oh no!

I'm so sorry you're having to deal with that. Very frustrating.

The PayPal transaction can be a little tricky, as you mention, on account of the association between emails + card numbers. Because it is occurring within PayPal's database itself (paying against a balance, using different cards for the same email, etc) we are provided very little visibility into the transaction itself.

I know that isn't helpful but here are the two options I'd suggest (in order of ease):

1. If you want to use a different card ... try using a different email when registering and paying
2. If you want to use the same card, I would contact PayPal support. They can get it all sorted out.

PayPal's customer support line is: (888) 221-1161

I wish I could be of more help. I imagine this must be frustrating.

Thanks for your interest in class and hope to see you there!