Custom Report PDFs Failing this month

[boxclever]

The monthly custom report PDFs are not generating correctly.

1. Our logo is not showing up in the header
2. The first page is blank, with the Title of the report and the "Generated on" text

This happens when I create a PDF manually or download the automated ones.

Anyone else having this issue?

I have tried removing our logo, and also tried alternate logo files. No luck in any of those either.

[tawnycase]

Hi there! Tawny from Moz's Customer Support team here!

We're getting some reports of issues with branded Custom Reports generating with the first page blank and not loading the logo - it sounds like we might have a bug on the loose!

If you could write in to help@moz.com with all the details of what's going on, we'll do everything we can to get things squared away as soon as possible!

[boxclever]

Email sent. Thanks!

[boxclever]

Update for anyone else experiencing this issue:

If the module on the first page is too large, it gets pushed onto the second page of the report and leaves the first page blank.

It sounds like the workaround they're offering up would be to use smaller modules on the first page and include large modules like the Dashboard and keyword rankings for later pages.

This solves the blank page issue, but we still can't get our logo to show up.