What is the best citation management tool for small businesses?

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[MattRoney]

I'm admittedly biased, but Moz Local is pretty great.

You can read up on how it works here.

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[MattRoney]

I'm sorry to hear that! Have you been able to work with our Help Team at all?

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[MiriamEllis]

Hi Mark,

I'm extremely sorry to hear you're feeling disappointed, and I do hope you will contact our Helpsters who can look at the specifics of your listing with you. We are there to help! You are even welcome to put my name in the title of your email to us and I will look at your account myself.

In the meantime, some general thoughts here:

1. Moz Local is, indeed, a popular tool, but many people are also fans of the manual service provided by Darren Shaw's company, Whitespark. BrightLocal is also well-spoken-of by many. Here is a comparison guide from Bright Local that you might find useful: https://www.brightlocal.com/2014/05/27/mozlocal-vs-yext-vs-ubl-vs-brightlocal-vs-whitspark/

2. Though Moz Local will report Google duplicates to you, we don't have the ability to close them, as Google is not one of our Direct Network partners. If you are seeing falling rankings on Google due to Google duplicates, and you feel like you don't have the time or know-how to deal with this correctly, you may want to consider hiring an expert Local SEO consultant who will either guide you in undertaking best practices yourself, or, implement the work for you. Every year here on Moz, we conduct our Local Search Ranking Factors survey, and on the right side of that survey, you will find a box titled 'Contributors'. Most of the participants in that survey are recognized experts in this field, and it's likely that any of them would help you audit your scenario, discover and rectify problems for you.

3. We also have a very good free tutorial here on the Moz blog that you might find useful in determining which factors are contributing to your falling rankings. Remember that citations are just one of many, many factors that contribute to Google rankings.

I do hope you'll write to our Helpsters, Mark, and we'll do our best to serve you.

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[MiriamEllis]

Hi Mark,

I'll be very glad if the info was helpful. That's interesting about BrightLocal ... I wasn't aware of that. Maybe Whitespark will be a better option. Good luck!