Questioning people that left the website?

[BobAnderson]

If we have a pop up on our site and new customers have subscribed to get 5% off (which i believe shows intent) and they do not purchase would you contact them and find out why they have not purchased to get a better understanding of issues with the website, If so I believe it needs to be more than the standard email of further discount (for example receive an extra 10% discount) or standard do you need help email (we need to either talk direct with them or offer something for there help such as 50% off)

Any help would be appreciate in finding our pain points on the site www.fastprint.co.uk.

[PatrickDelehanty]

Hi there

Take a look at Hotjar and VWO, they have different surveys and poll opportunities for you to explore.

Good luck!