I can't add a new listing to Moz Local

[rich.owings]

Hi,

Ive been trying to add new listings for two clients to Moz Local for four days now. They each have their own login, so I don't believe it is an account issue. I have rebooted, tried different browsers, cleared cache, and even tried a different computer, all to no avail.

Here's what happens... I login and click on Add Listing. I search for the business, select the best result and then I just get a bouncing map pin. It never goes any further.

[PatrickDelehanty]

Hi there

This may be a problem beyond the Q+A - my Add Listing is working on fine. Did you check your browser settings in case you may potentially be blocking Javascript or any scripts?

You may want to reach out directly to Moz on the issue.

Hope this helps! Good luck!

[rich.owings]

Thank you Patrick. I don't believe there is any script blocking going on. I have tried it in FF and Chrome, and have never had this problem before. I set up Moz Local for all my local SEO clients, so I've done it plenty of times with no issues before. I have sent in a support ticket but I just got a generic "our engineers are looking into it."

The only thing I can think of is that they could be blocking my IP address due to me logging in from multiple accounts from one computer. I always have the client set up their own account, enter their own payment info and then I add the listing. That way they retain control over it which works best for them since most of my local SEO projects are one-off cleanup work.

Can you get past the point where it is hanging up on me?

[PatrickDelehanty]

Hi there

I can currently go through the whole process of adding a location. I doubt they are blocking your IP as I am signed in to two accounts at my work computer and home computer currently.

I would reach out and check in to get their opinion because beyond the blocking and the steps you took, that's the only plan of action I can think of!

[jameskais]

Hey Richard - we are currently not blocking any IPs from purchase - if you are still seeing issues shoot a note over to help@moz.com

[rich.owings]

Thank you. I heard from Moz support a while ago that it isn't just me; they have multiple accounts with this issue. Now that I know that, I'll just wait for a fix. Thanks!