MOZ custom report is spamming my inbox

[leecourt]

Hello,

There seems to be a bug regarding MOZ's customized report. I set it up as a weekly report but i received up to 3 emails (4-5 hours interval) with incomplete data. Kindly fix. I'm using gmail. Thanks!

[Sean_Peerenboom]

Hey There,

Thanks for writing in and sorry for the confusion!

The duplicated reports are a side-effect of a process we use to ensure that all of the custom reports run in a timely fashion. Basically, we have a minimum standard for how much data has to be collected before we update a campaign. For example, we require at least 95% of the keyword rankings to be collected for the campaign before we update that data. In this case it seems that your data collection completed the minimum requirements, so we then generated the report for the campaign. Our system automatically retried collection for some of the missing data from the campaign collection and we were able to retrieve it, so the campaign was updated again and an updated version of the report was generated.

The problem is, if we set custom reports to wait for all data to show up before generating the report, we run the risk of the system not recovering the additional data, and customers not getting any report at all for that time period. So, we err on the side of sending out an additional report when we get a final data collection.

We are strategizing on how to handle this better, but the current strategy is optimized for delivering the best data possible to the most customers, most of the time.

I hope this information helps. Please let me know if you have any other questions.

Have a great day!