Moz.com Report a Problem or Provide Feedback

[GeorgeAndrews]

Two things.

First, I could not find exactly where to report an issue or provide feedback about the website. I don't need to contact about Moz Analytics or any other products. I just want to provide feedback about the Moz Blog. I think it would be nice to be able to report an issue or provide feedback to "Roger" and have that item sent to the appropriate department for review. A lot of websites tend to use "webmaster@example.com" for this, but anything would work. My suggestion is to offer a feedback form on the Contact Moz page.

Second, the issue I wanted to report has to do with blog comments. I left a comment early this morning and, with me being on Central Time and the timestamp for comments using Seattle local time, I was surprised to see that my comment had been posted "2 hours ago" immediately after I clicked "Submit." I presume this text is dynamic and that, in Seattle, you see "seconds ago" or something but, being in Wisconsin, I see "2 hours ago." This is confusing mainly because I have no idea how long ago other comments may have been posted.

P.S. There isn't a question category for the Moz Blogs so I am choosing Moz - Other Research Tools. I view the blogs as a Product Moz provides so maybe adding "Moz - Blogs" to the Moz Product Help list of categories would be appropriate.

[Modi]

I can add some information for the First Part **-**you should visit - http://moz.com/help/pro

Choose Email us, It says - Couldn't find an answer here? Have a question about your subscription or a bug? Submit a ticket and we'll email you back during our business hours.

[GeorgeAndrews]

Thanks Gagan, this is good for Pro members. I think it would still be nice to be able to offer website feedback from anywhere.

Maybe this is something Moz wants to hear through the social channels provided in the footer?

[ChiarynMiranda]

Hey George,

Sorry for the confusion. The Help Hub is the best way to contact us for both PRO and community, but you can also email us directly at help@moz.com. The Contact Us page also directs users to reach us through the Help Hub, but I understand that the semantics of the page do refer to Moz Analytics, which may have caused the confusion. I'm very sorry about that!

Since the engineers will need to look into your question about the time stamps on the blog posts, I am going to create a request in our email support system. You will receive an email from me shortly and then I will send the information you included to the engineers. Once I have further information from them, I will follow up with you again via email.

Chiaryn
Help Team Ninja