Google + Business Listing created with lost gmail account

[AllieMc]

Hi I wondered whether anyone can give me some guidance on how best to tackle this issue. A client of mine has claimed their spot on google Maps and has created a very basic local page on google + but now has forgotten their password for the gmail account.  A colleague of mine has tried unsuccessfully to retrieve the password and to claim the listing.  Question I have is - would you suggest creating a new gmail account for the client and a completely Google + local and claim the duplicate?  I am so wary of local at the moment as the guidelines seem to be constantly shifting.  Oh and I am based in New Zealand so all the most recent changes announced for the US haven't meandered their way over as far as here yet!

Any responses gratefully received

[MoosaHemani]

I don’t really see any problem in creating the new account and then claiming the local listing accordingly!

[MiriamEllis]

Hi AllieMc,

This issue is common and complicated. I'm going to link you to a couple of Google And Your Business Forum Threads to see if you see your exact scenario resolved in them. Read these:

http://productforums.google.com/forum/#!searchin/business/lost$20account|sort:date/business/seRAeWevjq8/jCxrMZ2J8LsJ

http://productforums.google.com/forum/#!searchin/business/lost$20account|sort:date/business/1QxO_JoFttE/XbhaTJ9SFm4J

If these don't help, please return with further details.