Keywords showed volume before but now they say 'no data available'

[Andresia]

Keywords showed volume before but now they say 'no data available'. And this is happening with common words like "prints" - I'm dead certain this keyword should not have 'no data available'.  What's going on? How do I reset or fix this? I only have 12 days left of my trial and I can't even use the feature I need.

[eli.myers]

Hey there!

Thanks for reaching out to us!

I'm sorry to hear about this. Unfortunately our Keyword Explorer tool is experiencing some sort of bug ​  - Our engineering team have been alerted of this and will be working hard on rectifying the issue. Apologies for any inconvenience this may have caused.

Please do let us know if you have any further questions in the meantime and thank you for your patience in this matter.

[Andresia]

Can I pause my trial while this issue is being worked out? It's currently going to waste without being able to use that feature as it's the one I need the most.

[ffati.g]

There might be a glitch to show error in displaying the data. Kindly wait for sometime and then try to check again.