Call Rail and NAP

[lfrazer123]

Hello-

My company has multiple physical locations, but one central toll free admissions line. We have CallRail to track where calls are coming from, however, I am nervous about the dynamic tracking numbers and how I approach NAP. Even if I set up a different toll free number for each of our 9 locations (which would ultimately route to one toll free number), how would I track where the calls were coming from (GMB, website, facebook, etc) without adding more dynamic tracking numbers? We've had calls with CallRail reps, but no one can give us an explanation. My question is how exactly do I approach CallRail with multiple locations and one main toll-free number to make sure we don't mess up NAP? Are there any CallRail experts out there that can tell me exactly what to do in our specific situation? Thank you so much in advance!

[MiriamEllis]

Hello There!

While I'm not a Call Rail customer, I'm pretty sure they still have the option to turn your existing numbers into call tracking numbers. However, you definitely need to have a unique phone number for each of your physical locations if you want to market it fully. So, I would go get those numbers, have Call Rail port them into their system so that they become the call tracking number. Then, you can use a different number for GMB, per: https://whitespark.ca/blog/call-tracking-numbers-google-business-whitespark-weekly/

Hope this helps!

[lfrazer123]

Thank you!