Help: Structure data penalty on a pet ecommerce site

[Naufal00]

This post is deleted!

[Keszi]

Hi Naufal,

First of all, you need to identify which markup is causing the issue itself. Removing every single markup from your website won't be beneficial (although you might get the manual action removed from the site).

Check the guidelines from Google: https://developers.google.com/search/docs/guides/sd-policies

Two very important points from the guidelines:

• Don't mark up content that is not visible to readers of the page. For example, if the JSON-LD markup describes a performer, the HTML body should describe that same performer.
• Don't mark up irrelevant or misleading content, such as fake reviews or content unrelated to the focus of a page.

Personally, I do not believe that it is caused by OpenCart. I would look into how the review/rating markup was implemented on the site (that's a point where we had issues with implementation in the past). Which method are you using for the markup?

István

later edit: could you provide an example code? maybe we can analyze it easier. (you can send it via PM, if you do not want to disclose the URL publicly)

[Naufal00]

Hi István

Sorry for the late reply and thank you for answering the enquiry. I have DM you via Skype by the way.  Actually, last week we have sent a reconsideration after removing all schema, which makes sense when you think about it, but it got rejected after two days. We actually wanted for the schema to show zero after removing the schema before sending the reconsideration.

They were using both Microdata and Json+LD on the same and as you can see below it was commented out.

Before removing all schemas, their schema codes have been commented out and I do agree there was hidden code, but it was removed.

This is the Schema on the homepage:

Example for product page

Thank you!