Keyword Explorer: Search by Domain Not Working?

[SeanTheWebGuy]

We have tried Keyword Explorer for several websites today using the domain, subdomain and exact page option.

None of these are returning keyword results. Is the tool currently broken?

As a test we tried Amazon.com, see screenshot:

JbWsaLi.png

[jocameron]

Hi Sean!

That doesn't look right at all, sorry for the trouble.

I'm seeing something quite different at my end https://www.screencast.com/t/Yaysiexk

I wonder if you could please try in an incognito window, if that doesn't work please send details of your browser, browser version, and operating system to help@moz.com.

Cheers!
Jo

[SeanTheWebGuy]

I see the difference now from your screenshot compared to ours. Country is not selected by default in the search bar, therefore you don't get any results if you don't make a selection.

[jocameron]

Good spot!

I'd love to investigate this further.

I’m wondering if you can provide me with a screenshot of the page you’re working on with the developer tools open? That way I can get this over to an engineer if needed.

You're welcome to email this to me directly at help@moz.com

1. What version of Chrome are you running?
2. What is your OS version?
3. What version of the Mozbar are you using? You can check from this page: chrome://extensions/
4. Screenshot of the developer tools with the Network tab and Console tab open which you're searching on Keyword Explorer

To open your developer tools, you can follow the below steps:

Chrome:
From the view menu at the top of your screen, head to developer and then developer tools. https://www.screencast.com/t/22xnisnx

Firefox:
From the menu on the top right of the screen, click “web developer” and then toggle tools. https://www.screencast.com/t/8vh2g1LF

It would be especially helpful if you could include a screenshot of the network tab as well as the console tab for us. Here is an example of what we would need to see: https://www.screencast.com/t/HjgvAB5WSPYj

Thanks so much for your patience while we get this worked out! Once we have these screenshots we can do some more investigating.

Cheers!
Jo