How to Sync Hot Frog with Moz Listing score

[Sociable_Bistro]

Hi,

I have a Client who owns two restaurant locations. And have been updating and verifying their listings while using Moz's Listing Scores to validate improvements.

1st Locations' Moz listing score can be found here: https://goo.gl/h17VZj

2nd Locations' score can be found here: https://goo.gl/ZnQMpi

Both have Hot Frog Listings

1st Locations Hot Frog Account: https://www.hotfrog.com/business/nv/henderson/me-gusta-tacos_43095742

2nd Hot Frog Account https://www.hotfrog.com/business/nv/las-vegas/me-gusta-tacos

One thing is that although I have created a Hot Frog account for the 1st location, the Hot Frog account does not propagate with Moz's Listing analysis. On the other hand, the Second Location's Moz Listing shows that there is indeed a Hot Frog Account

Not sure why one shows up, while the other does not.

ZaULBWm d8aPpbG

[moz_support]

Hi there! Sorry for any confusion about this.

The score within your listing report is representative of what our system observes at this exact moment. So, it is a snapshot in time of how your listing distribution looks. This means that if, for example, one of our partners had an API outage at the time which caused them to be unable to report your listing's status to us, then that listing would appear as blank within your listing report and be reflected as such in the snapshot score.

If you are managing a location through a Moz Local subscription, our ability to detect a given listing does not affect our listing submission service. We're constantly listening to our partner networks to detect those best matches, and as soon as we are able to find it the listing report will reflect that. Generally, if you know you have a listing on a particular site, you don't need to worry about what is detectable.

If this is not a managed listing through Moz Local, you will want to make sure that your Hotfrog listing exactly matches what appears in the listing report. That will give you the best chance of being found!

Please let us know if you have any other questions! You can also reach out to us at help@moz.com if you would like help digging further into your account.