Why doesn't the Keyword Explorer "Explore By Site" work?

[mfrgolfgti]

Whatever page/domain url I put in here, I get a message coming up saying ""Getting rankings counts failed" Why does his happen? I can't find anything in the Help about this.

[eli.myers]

Hey Maureen!

First of all, thank you for reaching out to us and sorry for the inconvenience!

A few weeks ago we experienced a widespread issue with this tool which led to this error message repeatedly popping up. However, our engineers were able to resolve the issue.

I'm worried in case this could be a repeat of the issue. Would you be able to contact us directly at help@moz.com and just copy and paste your message there, we can investigate further and potentially escalate to our engineers should the issue not resolve itself.

Thanks - Looking forward to hearing from you,

Eli

[mfrgolfgti]

Hi Eli

I sent the information off to help@moz.com on 30th November but haven't had a response yet and the tool still isn't working. Do you have any update for me please?

[eli.myers]

Hi Maureen,

I'm sorry to hear - There must of been some kind of error as we normally respond within 24hrs. The last message sent from your @insight email seems to of been 8 months ago.

If you head into any page of your Campaigns, you should be able to see a little blue chat bubble in the bottom right hand corner of your screen. If you click on that, you will be able to set up a new help ticket.