Site down: "high CPU usage is due to the large traffic generated from Moz

[jessential]

My client's site is down and the web host gives says that Moz is the reason why.

"The fact that your site was limited is because the traffic generated by Moz. This is why I have suggested to block their IP addresses."

Now we have unblocked the IP addresses and as you can see your site was limited again. And again the :

Code:

54.224.139.99 - - [26/Oct/2017:16:00:43 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/ HTTP/1.0" 200 58551 "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, rogerbot-crawler@moz.com)"
54.224.139.99 - - [26/Oct/2017:16:01:02 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/ HTTP/1.0" 200 58521 "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, rogerbot-crawler@moz.com)"
54.224.139.99 - - [26/Oct/2017:16:01:16 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_ HTTP/1.0" 301 - "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, rogerbot-crawler@moz.com)"
54.224.139.99 - - [26/Oct/2017:16:01:30 -0500] "GET /amp/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/page/2/@Smile_Design_/@Smile_Design_/page/2/@Smile_Design_/ HTTP/1.0" 200 58528 "-" "rogerbot/1.1 (http://moz.com/help/guides/search-overview/crawl-diagnostics#more-help, rogerbot-crawler@moz.com)"

"Please check with Moz if they can reduce the rate your site is crawled. Only after you confirm that the rate is decreased we will remove the limit imposed on your account."

NOTE: Can you resolve this?

NOTE: I have achieved the campaign at this time in an effort to keep the site live.

[jessential]

Moz, please advise.

Here is a followup from the web host:

"I also would like to inform you all the CPU is drained from moz bots once again. You can verify thi9s from the below output:

Code:

10123 54.163.0.158 rogerbot/1.2 https://moz.com/help/guides/moz-proc
454 54.144.199.191 rogerbot/1.1 http://moz.com/help/guides/search-ov

In order to resolve the problem I would ask you to contact https://moz.com/ again and ask them to reduce their agent Crawl rate:

rogerbot/1.2

Thank you for your cooperation in advance.

For your convenience, I will leave this ticket with status Awaiting Moz/client reply.

Best Regards, Technical Support Team"

[dave.kudera]

Hey Jeannie, Dave from the Help Team here.

Sorry about the trouble!  Typically to resolve this we'd recommend adding a crawl delay for rogerbot to your robots.txt file.

Unfortunately, at this time, our crawler isn't able to follow crawl delay directives in robots.txt files.  I'm so sorry about that!  Our engineering team is aware of the issue and are working towards a resolution however I don't have an ETA at this time.

One possible solution in the interim while we work towards a fix here would be to archive the campaign so we stop crawling it, and then when we have the ability to follow crawl delays, you could un-archive your campaign. You could also block rogerbot altogether in your robots.txt file - it would look like this:

User-agent: rogerbot
Disallow: *

I am going to show this conversation to our development team as well. Again, sorry for any inconvenience - please do let me know if there's anything else I can help with!

[jessential]

Hi Dave,

I appreciate your working on this as we love your weekly reports and find them a huge value.

I already archived the campaign. So we are one very eager client of yours for news of a full solution. If needed, this is for https://www.smiledesigndentistry.com/

Thank you, JH

[jessential]

One other question, if I may add it.

I have several additional clients with the same host and at the same server tier.

Why is this one site only affected?

I am glad it is only one. However, if something can be tweaked to prevent a pending occurrence with others, I would be grateful to know.

Thanks in advance for your time and research.

[jessential]

I received a Moz prompt to check out if this question was answered yet.

Any chance that you have had a response from your development team?

The client's site is still archived. I am looking forward  (dare I hope?) to those awesome reports coming again soon.