Moz Bar doesn't show any data and keeps asking me to log in when actually I'm logged in.

[Bennie2233]

Hi all,

I've been using Moz Bar for years. It ran well until about three weeks ago. It suddenly failed to show the DA and PA of sites that I open after I log in. And it keeps asking me to log in when I did. I tried to uninstall the Mozbar extension and reinstalled it several times. Nothing worked. I also tried to uninstall Chrome and clear the cookies, still, nothing changed.

Did anyone experience this? How do you solve it and make it run on the track?

Any information will be appreciated.

[admin edited support category]

[jocameron]

Hello!

Jo from the Moz support team here. Sorry for the trouble you've had recently with MozBar.

We have had some reports of issues logging in to MozBar and I've got some troubleshooting steps which I think might help!

First off please check that you're not blocking third party cookies from your browser settings.

To check this head to this page in Chrome chrome://settings/content/cookies

Then make sure you're not blocking third-party cookies https://screencast.com/t/YUTerLJ1

After you enable all cookies, including third-party, and save the settings, restart your browser and log back into moz.com.

After that, open up the MozBar and make sure you are logged in (it indicates whether you're logged in on the top of the page).

If you're still having problems, you may want to clear your browser's cache and cookies, as well. After it's all cleared out, try restarting the browser again and then logging in.

It can take a few clicks to log in, click on the yellow log in button that opens up a new tab each time, repeat until you're logged in.

If you're still stuck please check out our guide which has some more suggestions and a detailed list of information our support team requires to investigate further.

https://moz.com/help/guides/research-tools/mozbar

I hope this helps!

Jo

[Bennie2233]

Hi Jo,

The problem solved within clicks under your instruction. And Thanks for the help.

I opened the Block third-party cookies. So after I disabled it as you suggested and clear the cookie again, MozBar return to the normal state.

Thank you again!

[jocameron]

That's great news Bennie!

Thanks for persisting and for letting me know that this worked for you!

Cheers!

Jo