Facbook ads

[DavidKonigsberg]

A client of mine is being held hostage by their facebook managers and refusing to give access to their ads - any way to get facebook support on this?

[Christy-Correll]

Hi David,

Could you give us some details about the situation?

[DavidKonigsberg]

The client was never given access to the ad account that is being used to runs the ads for them even thought it is billing their cc. The agency claims that industry standard is to not provide access. I spoke to facebook and they said they cant help. I was wondering if this is a common issue?

[donsilvernail]

David,

Because you can only have one ad account on Facebook this is common practice. Giving access to the add account to the client could compromise the ad campaigns that they are running for other clients.

The client should be able to see the results of the ads from within their Facebook page under publishing tools. and under insights. However they will not be able to see the cost of each ad. The company should provide the invoices generated by facebook. These can be distributed by client if necessary.