It's been over a year of going back and forth with Google My Business team

[LocalSEOSearch_john]

It's been over a year of going back and forth with Google My Business team regarding my GMB page.  It was active for 2+ years prior with over 20+ reviews.  I email GMB weekly to find out the status of the page and they keep saying it is a technical glitch and they are waiting for an update.  Would love to get any advice on how to resolve my business page so it appears again on the Google maps or who I can contact to resolve this issue. This is our third time creating a new G+ business page https://plus.google.com/+LocalSEOSearchToronto

[MiriamEllis]

Hi John!

Wow - a whole year. Our community may not be able to help, unfortunately, if Google, themselves, say there's a glitch in their system. I do have some questions, though:

1. Are you talking about a Google My Business listing, or a Google+ page? What you've linked to in your post is the latter.

2. Are you saying you've created 3 GMB listings or 3 Google+ pages?

3. When did the disappearance occur?

4. Why do you keep creating additional listings/pages?

5. To your knowledge, have there been any past problems, such as soft of hard suspensions of the Google My Business listing?

I'd like to know further details of what you've experienced.

[MiriamEllis]

Just wanted to add that you definitely do seem to be missing from packs, knowledge panel and maps. Curious about the physical location of your business. I'm looking you up in Check Listing and see 7 possible addresses associated with your business if I toggle the hidden results:

https://moz.com/local/search/Local SEO Search Inc/M5T 1T4

Are all of those your company? Have there been moves?

[LocalSEOSearch_john]

Hi Miriam,

Thank you for your quick response.

1: Google My Business - specially Google Maps

2: I currently have 1 GMB page for my corporate address. I had created 2 other ones then was advised to remove them completely and start all over using a personal Gmail account

3: disappeared over a year ago

4: I have only created new GMB pages based on the recommendation of the specialists at Google advising me when and how to do so.

5: From my knowledge there has not been any suspensions. I have followed their guidelines

Would love to hear from the community to see if there is anything I can do further to get this matter resolved or if anyone else has encountered a similar situation.

[LocalSEOSearch_john]

The only active one that I have is my corporate main office at 210 Simcoe Street.  I had sales reps in different locations and set up a GMB for those locations when I first started the business 4 years ago. I deleted all the pages based on several discussions with the Google My Business team and currently have 1 active page.

[MiriamEllis]

Hi John,

Thanks so much for the answers and further details. I am seeing all of these addresses associated with your business when looking it up in our Check Lisitng tool:

1. Local SEO Search Inc
   210 Simcoe Street, Unit 2109, Toronto, ON, M5T 1T4
   (416) 888-8756Verified
2. Local SEO Search
   45 Pond Mills Rd, # 1110, London, ON, N5Z 4W5
   (226) 271-4998Verified
3. Local SEO Search
   2400 Midland Avenue, Suite 112, Toronto, ON, M1S 1P8
   (416) 888-8756Verified
4. Local SEO Search
   25 Main St W, Suite 1115A, Hamilton, ON, L8P 1H1
   (905) 667-5557Verified
5. Local SEO Search
   41 Creek Ridge St, Kitchener, ON, N2R 0B6
   (226) 243-4002Verified
6. Local SEO Search
   255 Queens Ave, Suite 1760A, London, ON, N6A 5R8
   (519) 937-1845

All of the above appear to be stemming from Facebook rather than Google. This could have nothing to do with why your GMB listing isn't appearing if Google is saying it's a technical glitch, but it caught my eye as setting up chains of listings for employees could result in listing suspension. Google hasn't done a super job about communications surrounding this, but if you built listings like this on Google it could possibly have gotten the account flagged for spam. A few more questions:

1. Has Google been any more forthcoming about what, exactly, this technical glitch is? Any further details on that?

2. Have you tried pleading for escalation of your issue in the GMB forum?

3. Have you tried Google's GMB Twitter support? Sometimes the service there is faster. https://twitter.com/GoogleMyBiz

The level of support really varies across Google's support vehicles. I'd be going for the forum and Twitter on this after a year of having no listing.

At the very least, the company should clean up those Facebook pages so that they aren't diluting the clear NAP of the company. This won't resolve the issue you're experiencing with GMB, but it's important nevertheless.

[LocalSEOSearch_john]

1: Google hasn't disclosed much regarding the technical glitch but instead they keep advising us to wait for their response and it is being looked into.

2: I have not escalated using the GMB forum, but will be doing so after your recommendation.

3: I have not escalated this matter using Twitter however I will be doing so after your recommendation.

Thank you for all your help and I will keep you posted in terms of what the outcome is in the coming days/weeks.

Regards,

John Vuong

[MiriamEllis]

Good luck, John!