Trying to connect my moz local to my facebook page - says it isn't found

[blenkiseo]

Trying to connect my moz local to my facebook page - says it isn't found even though it is. I don't want to create another listing for this.

Cheers

Claire

[KristinaKeyser]

Hi there - Kristina from Moz's Help Team here.

There can be a few different things inhibiting Moz Local's ability to pick up a corresponding Facebook page. There are a few specific details that need to be present on those listings in order for us to appropriately detect and match them to your Moz Local data (read more here). Here is list of the criteria for those sources that will enable us to validate your listing:

• The name, address, and phone number (NAP) listed on the page must be an exact match with the listing in Moz Local.
• The primary phone number listed must be a unique local number or a toll-free number.
• The primary page category must be “local business”.
• A minimum of 2 visitor check-ins are required. Not sure what to do here? Head to Facebook's resources to see how to let people check in and how you can check in.
• The page must be fully accessible to all potential visitors, so any restrictions based on age, location, etc. must be disabled. This can be easily checked by attempting to view the Facebook page in a Chrome incognito browser while not logged into a Facebook account; if you can view the page normally in these conditions, the accessibility should be in good shape!
• Here's a little video guide that might help! https://seomoz.wistia.com/medias/8o0ny7cfhc

If you're still encountering issues after taking a look at those factors, please send an email to help@moz.com with a link to your Facebook page and we'll be happy to assist further for you!

Thank you,
-Kristina

[BlueCorona]

Hi there!

Unfortunately, from my experience I've found that if you purchase a listing that does not have the correct GMB profile AND Facebook page selected, it's impossible to get Moz to recognize the correct page.

Location details in Moz Local will be pushed to Facebook, but not the other way around—so if the listing you purchased is pulling the wrong page from the start, it seems like it's stuck that way.

You could try emailing help@moz.com to see if there is a way for them to manually switch this out for you.