Facebook Disconnect with Moz?

[PSLab]

My Moz Local listing was connected fine with Facebook page and now the bar has dropped to the bottom.  Nothing has changed in the FB information.  What happen?  Is this something I should be concerned with?

Does this happen often?

[dparapente]

Can you upload a screem with the problem?

[PSLab]

I can.  Previously both the GMB and Facebook score was in the 80-90% range and now they are both 0%.  I have not changed either of them so I would think it would not affect the local rank as seen by Google but then again how would you know?

Is this a normal occurrence?  Should I be concerned or just wait?  Moz Local seems to be a bit unstable but then again they are interfacing with unstable applications like Yelp, YP and the like.

I can't upload an image but suffice it to say the bar that shows Google and Facebook are at zero.

[LisaHunt]

Hi there Cory,

It's possible that we've lost our connection to your Facebook page or it could just be a display issue. We'll need to do a little more digging to find out what's happening.

Please can you email help@moz.com with a few more details - the name, address & phone number of the listing and the URL of the Facebook page - and we'll look into this further for you.