Why is my crawl STILL in progress?

[Kibin]

I'm a bit new here, but we've had a few crawls done already. They are always finished by Wednesday night.

Our website is not large (by any means), but the crawl still says it's in progress now 3 days later.

What's the deal here?!?

[josh-riley]

I've had mine take several days and Moz has told me that's not unexpected (even if it hasn't happened to you before).

If it goes longer than let's say today, contact their help desk. It's possible something got stuck (it's happened to me) and they have a great help team who will get you taken care of. They are very responsible and approachable.

[Kibin]

Cool, thanks Andrea. Glad it's not just me...

[Peterli]

Hi there!

Thanks for writing in!  I checked your account it seems that the crawl was finished.  Various factors sometimes can affect the speed at which Roger will check out your site, it usually tries to be as efficient as possible and not take the scenic route, every once in a while he gets stuck trying to resolve something on the site (crossword puzzle maybe) which can cause the crawl to last a little longer.  We're constantly keeping track of how long the crawls take for our customers and try to come up with a better more efficient Roger!

If your next crawl is taking more than a day (24 hours), i would send us a ticket at help@seomoz.org.  Thanks again for writing in!

Best,

Peter
SEOmoz Help Team.