Citations & Snack Pack

[WalkieTalkie]

One of our clients have two business names.  Alpha Paving Industries and Alpha Roofing Industries. -- both have the same address.

Couple questions-

1.They changed their address a few months ago.  On your listing for both companies ...you show a "Suite A".  Google and Facebook do not that the "suite A"....why does it show up still?

2.  One each- there are inconsistencies.  On Alpha Paving, Alpha Roofing shows up...same thing with Alpha Roofing, Alpha Paving shows up as inconsistent.  This affects the score I imagine?  How can it be resolved so the inconsistencies are gone.

3.  To get on the "snack pack" your citations have to be perfect.  Will this keep both Alpha Paving and Alpha Roofing from getting in the "snack pack"?

Thanks you!

Craig

[MiriamEllis]

Hey Craig,

These are good questions. Before I reply in full, I want to ask - are you saying that you client has built separate sets of local businesses for the roofing and paving companies? In other words, one set of listing for roofing and another for paving? And, secondly, are these 2 legally distinct businesses that have been legally registered with separate licenses and do they have separate phone numbers? Please, share what you can. Thanks!

[WalkieTalkie]

So, they have a large building - one side of the building is the Roofing Group and the other is a Paving Group.  There was an issue with Google and they suspended "roofing" because the address where the same.  However, the did legally get the state involved and now one is a "suite 100" and the other is "suite 200".  We send the info to Google and they approved both and are active.  We made this change with moz local a few days ago and hope it will keep them separated.

[WalkieTalkie]

separate licenses and different phone numbers

[MiriamEllis]

Hi Brett!

I'm so sorry - I didn't see you had replied until just now. Okay, so as I understand it, you are using Moz Local to manage the listing for these 2 legally distinct businesses. While I want to be sure I've mentioned that Google doesn't actually pay any attention to suite numbers, I do think you have some important questions here that you'll get the best, most customized answers on if you get in touch with a Helpster at help@moz.com so that they are looking directly at your account. Please, shoot your questions that way and you will receive a speedy and custom reply, based on your own listings instead of any general advice I can give not looking at your actual account. Hope this helps!