Account Cancellation

[csie]

Hi Moz,

Our free subscription expires today and I cannot see if it has already expired?

I have sent a few messages in the chat but recieved no reply.

Is it too late for cancellation and to recieve a refund if a payment has already been made?

Thanks

[Vijay-Gaur]

Moz is pretty fair dealing with such issues, I believe even if the payment is made, they would be able to refund after you have written an email to them.

Don't worry, You will be hearing from them soon.

Regards,

Vijay

[tawnycase]

Hey there! Tawny from the Customer Support team here! I've just found your support ticket, and I can go ahead and get you refunded right now!

I'll follow up with you in the support ticket.

[topoftheline]

tawny im trying to cancel my subscription please

[tawnycase]

Hey there! I can help you out with this! Just so you know, it's much easier for us to help you out if you write in to help@moz.com instead of replying to a question here!

Just took a look, and it appears that your free trial has already been cancelled. You should be all set! If you've still got questions or concerns, go ahead and send them in to help@moz.com. Thanks!