Open Site Explorer: Error receiving data

[MarriottDS]

Hi,

When searching many URLs in Open Site Explorer, we seem to be getting the same "There was an error getting your data" message come up instead of the URL's  metrics and inbound links. We have tried on different browsers as well, and the same issue results.

Is there a reason for this or a way to fix this? Thank you!

voPdqF5.png?1

[Bigb06]

Hello, I think it's the same issue as this one :

https://moz.com/community/q/mozbar-login-change-update-firefox-temporarily-disabled

And Rand answers :

Should be all fixed now. Sorry about that - we're launching a new index, and there seems to be some hardware issues. We're trying to reverse engineer the source of the problem. On the plus side, a new index should be out soon.

The new index has been released few days ago so ...

[tawnycase]

Hi there! Tawny from the Help Team here! I'm sorry you were running into trouble with Open Site Explorer! I've just tested it out with the same URL, and it looks like it's returning results now. http://www.screencast.com/t/OwO19aSZ

Sorry about that!

If you're still running into trouble, feel free to write in to help@moz.com and we'll do our best to help sort things out!

[Liamis]

I'm seeing the same error now for this query:
https://moz.com/researchtools/ose/links?site=http%3A%2F%2Fwww.geisinger.org%2F&filter=&source=external&target=page&group=0&page=1&sort=page_authority&anchor_id=&anchor_type=&anchor_text=&from_site=

The status wheel just spins and says loading data and below it says:

! "There was an error getting your data"

[tawnycase]

Hi again!

I'm so sorry you're running into more Open Site Explorer issues! The tool is having a bit of difficulty today and its performance is degraded. The team is currently investigating the issue and hopes to have it resolved as soon as possible!

In the meantime, you can check for updates on our Health Page, here: http://health.moz.com/

I'm really sorry for the inconvenience! Hopefully we'll have OSE back up and running soon.