Forgot to cancel my trial and got billed

[Stephaneham]

I was just billed $99 USD by Moz and I didn't wish the continue the subscription. Is it possible to cancel it and get a refund?

[KristinaKeyser]

Hi there! Kristina from the Help Team here. This is certainly something our team will be able to assist with, but since this request will include sensitive account information, I've gone ahead and created a separate Help ticket for you and will be interacting with you directly that way.

In the future, feel free to contact our team by emailing help@moz.com any time!

Thank you,
Kristina

[Edwin1991]

Hello
I got billed $149 i would like a refund  because i forgot to cancel my subscription.

Please help me with this.

[KristinaKeyser]

Hi Edwin! Kristina again from Moz's Help Team.

As I advised in my previous response to this same question, since this request will include sensitive account information, I've gone ahead and created a separate Help ticket for you and will be interacting with you directly that way.

In the future, feel free to contact our team by emailing help@moz.com any time!

[Edwin1991]

Thank you Kristina

I am here to respond any question about my account.