Difference in dashboard accuracy vs listing accuracy

[ReunionMarketing]

On the dashboard of our listings, the accuracy is different than when you click on the listing.  For example, one listing says 93% when you look on the dashboard, but when I click on it is says "88%, get it to 99%".  Why is there a difference?

[JordanRailsback]

Yep, that certainly can be confusing, but there is potentially a good reason for it! Allow me to explain.

The score within your listing report is representative of what our system observes at this exact moment. So, it is a snapshot in time of how your listing distribution looks. This means that if, for example, one of our partners had an API outage at the time which caused them to be unable to report your listing's status to us, then that listing would appear as blank within your listing report and be reflected as such in the snapshot score.

However, issues like the one that I described above are completely temporary and do not impact your actual listings on those sites. So, we also include a "golden" score on your dashboard which is calculated with the best status we've observed from each aggregator over a longer timeframe. This score is intended to give you a more normalized impression of your listing score which is not impacted by unimportant volatilities.

I would say that both are useful in their own context, but you're absolutely right that it's not especially clear. I'll see if there's anything we could do to articulate that difference a bit better.