Google + and Google Knoladge Graph

[GPainter]

If you've got two local pages it gets a bit more complicated, you can mark one (the new one i assume) as duplicated which should mean its deleted,  I was under the impression you had a brand page and were attempting to claim a local page, you can see some more info on an older post here - https://moz.com/community/q/can-a-google-local-listing-be-merged-with-a-goolge-page

You can also see more information here - https://support.google.com/business/answer/6010825?hl=en This should enable you to set your primary page.

Hope some of that helps.

[David-McGawn]

I am going to try get on a chat with google later on today when there chat opens, Will let use know how i get on

Thanks

[GPainter]

Good luck, look forward to hearing how you get on.

[_nitman]

Hey Chris,

Thank you so much, didn't notice that tiny link. Anyways, have shared the feedback with them now. I hope this will soon get fixed.

[David-McGawn]

So yesterday started a chat with Ad words in Dublin (who couldn't be more helpful) the woman Arlene gave me link to email Google in CA so i did expecting a phone call from them in CA but instead just off the phone with someone from a call center ion India who didn't have a clue. He didn't understand the fact i have 2 local pages, one showing in search knowledge graph (no content just contact info which i a page they created because there silly algorithm is terrible) and the other (one we have used, verified, mapped etc.. for over a year) he didn't under stand the fact if i delete the one we have used for over a year then we loose the content. And if i delete the other one i loose the search stuff. his solution was just to delete one. God knows who trains these people as this must happen daily with them creating pages randomly because there algorithm feels like it

[GPainter]

You can also try Miriam who is a bit of a local guru: https://moz.com/about/team/miriamellis for ideas. Sorry to hear you didn't have much luck with your call..

[MiriamEllis]

Hi David,

This is one of those questions that it is really difficult to resolve in an informal forum. These types of things can require logging into dashboards, doing a lot of research etc. Now, you've already taken the direct route of trying to show this to Google. I recommend 2 things:

1. If you don't see the issue resolve within 2 weeks of speaking to Google reps, call them again.

2. If that doesn't work, take this to the Google help forum (https://productforums.google.com/forum/#!forum/business), be prepared to share all information and make a serious plea for a TC or staffer to assist you there.

3. If neither of these methods work, hire a heavy hitting SEO as a consultant. He/she may need to dig deep, given the fact that Google pulls data from a variety of sources, meaning that there can be so many variables in a case like this.

Additional reading while you're waiting for help:

https://productforums.google.com/forum/#!topic/business/lYNM9SSJOso;context-place=topicsearchin/business/wrong$20knowledge$20panel

http://localu.org/blog/8-tips-optimize-local-knowledge-panel-google-search/

http://localu.org/blog/local-knowledge-panel-doesnt-show-google-can/

Hope this helps!

[David-McGawn]

Thanks for the reply, I will try what you have suggested and wait two weeks first, i have also put it across to an agency we work with for PPC and SEO and see if there contact at google has any knowledge

I will also take a read at these blogs

Thanks

David

[MiriamEllis]

You're very welcome, David, and good luck!

[Mtbcmarketing]

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