Moz Forum Responses Crashing Outlook 365

[seoman10]

Don't know if anyone else has this issue every time I get a forum response email and I try to open it it seizes up Outlook 365.

It totally crashes, all I can do is to kill the process and restart Outlook!!

[DonnaDuncan]

Thanks for posting this question seoman10. I've been meaning to and keep forgetting.

I'm having the same problem. Emails that publish to my Windows Outlook 365 inbox hang the application.

[seoman10]

Glad someone else is having the same issue, how do we get Moz to do something about it?

[Chris661]

Also experiencing same problem.

Figured it was a Google Apps conspiracy...

[seoman10]

It is the desktop client that is causing problems for me, so it must be a general problem.

Does anyone know how we get Moz to do something about it?

[TimHolmes]

This also applies for me everytime I click on a response from a moz post it locks up my outlook for a period of time before opening the preview etc.

I think it is due to an image issue on the responses - the user thumbnails  being delivered from CloudFront are not showing and is trying to connect but fails taking some time. - it opens in browser fine.

Hope this helps - is it the same issue for everyone else?

Could it be due to the email trying to pull an image from a HTTPS source location?

C9S4qPR

[seoman10]

Yes does the same for me, web is fine.

[TimHolmes]

Do you often get this - see image for loading popup in outlook.

As you have posted in product support someone at Moz will no doubt look into it - it has been like this for a few months for me, i originally thought it was just a firewall issue. but now looks a little more wider spread.

CHd1DYt

[EricaMcGillivray]

Hey friends - We had this bug a while ago and fixed it, but likely our move to https caused it to happen again. We'll definitely get it taken care of, and in the meantime, sorry about the troubles!

[EricaMcGillivray]

That's exactly what is going on.

[DonnaDuncan]

Can you let us know here Erica, when it's fixed?

[DonnaDuncan]

Erica, can we get an update? It's been three weeks.

[EricaMcGillivray]

Hi Donna,

Sorry about the slow response to this. As it's the end of the year and our engineers have been focused on shipping new products or major upgrades to products, unfortunately, this has gone to the back burner priority-wise. For an ETA, I would say sometime in Q1 would likely be your best bet.

Thanks,

[DonnaDuncan]

Poking you again Erica. I've reduced my activity on Q&A cause I'm tired of having to reboot Outlook. Is there any fix in sight? I believe you said you fixed this once before so a solution is at hand. Surely it wouldn't take long to fix?

[seoman10]

Same here!

[EricaMcGillivray]

Hi friends,

Sorry for the delay in responding. I have a great news -- as of today, this bug for Q&A forum emails has been fixed. (Any emails timestamped now 1:20pm PDT and going forward.)

Unfortunately, this bug is also happening in Blog comment emails. The blog and Q&A systems are not tied together, and the development work on it rests with another dev team. The good news is that we know the issue (half the battle). We are working on prioritizing the work, and I'm hoping that in the next couple months (at most), this will be fixed.

Thanks

Update 7/28/16 - The blog comments are also fixed. This bug is fixed!