804 HTTPS (SSL) error

[Happy-SEO]

• In my Moz crawl report I get:

  Crawl Error
  Moz encountered an error on one or more pages on your site
  Error Code 804: HTTPS (SSL) Error Encountered

  The Moz Help Section only says:

  804 HTTPS (SSL) error

  804 errors result from a site with misconfigured SSL software. If Moz's crawlers cannot correctly interpret an SSL response for a home page, the crawl ends immediately.

  My site is publicly accessible on https -

  https://www.compleetverkleed.nl/

  And I'm not seeing any issues with my certificate.

  Can anyone help me out? What steps can I take to troubleshoot this error? If SSL is misconfigured, how do I configure it properly?

[donford]

Hello Happy,

Okay so you have content being served as http on your https page. When you reference an image or script you need to make sure it is a relative reference or a https reference, otherwise you will get these types of warnings.

See Mozilla Facts here

Also see the image attached.

Also the SSL isn't misconfigured it is missing. To configure one properly you need to contact your host and ask them to install a SSL cert (most host will not allow users to do this themselves). If you have not yet purchased a SSL you will need to do so. SSL certs also require dedicated IP addresses which most host also charge for.

In summary if you purchase a dedicated IP and a SSL certification you're problem should go away unless you specifically declare content as http.

Hope this helps,

Don

Gkw1qEV.png

[TheWebMastercom]

Actually, many of the larger hosts using cPanel now do not require a dedicated IP as they use SNI technology that allows an SSL certificate to be installed on a shared IP.  However, there can be other benefits to having a dedicated IP such as being less likely to get caught on an Email blacklist etc.

[donford]

Hi Jonathan,

Didn't realize this was possible now. For the reasons you stated it still would be advised to get a dedicated IP. The last time I looked at prices they were relatively in-expensive.

[Happy-SEO]

Hi Guys

I fixed the issues and the SSL is working fine, but still have an 804 error, so still can't track my campaign.

Hope you can help me further.

[donford]

I just ran a crawl and did not see any 804's

You can view the results here:

http://freetools.webmasterworld.com/freeninja/google-sitemap-generator/2ba22964bda923870e58198ba6411c13.html

You may want to contact Moz directly to see if one of the Moz staff can help you further.

[Happy-SEO]

I already did, but they gave me this answer:

MOZ: (there was a question before this one)
I don't think so as the issue is not in loading it or receiving the certificate it is that we cannot translate the certificate or receive an error on getting it.Did the hosting provider state anything about SNI or serving multiple certificates from the same server?

That's a bit to technical for me.

[Happy-SEO]

And a 804 is a MOZ error I guess? It isn't something that would show up in a normal crawler?

[donford]

Yes, you need to work with Moz support to get the issue fixed.

[lanehouk]

I am getting these 804 crawl errors on multiple campaigns/domains

We are using Cloudflare Flexible SSL on all these domains. Can anyone advise on this?

[jameskais]

Hi Lane - Our current crawl libraries do not support SNI which is typically what is enabled by default by Cloud Flare. Our engineering team is still investigating expanding our libraries but an ETA is not available quite yet.

[SEMbyotic]

I too am using CloudFlare and have the same error. I'd like to be notified when you have an update.

Thanks,
Adam

[dsmolinski]

My understanding is that Moz can't crawl sites with SSL/Https.  I like Moz but if it doesn't work then I can't continue to pay for it then.

This was a response I received from support:

if you tried the suggestions in those posts and were unable to find a solution, then unfortunately it looks like we will not be able to crawl your page at this time. Our crawler has trouble with SSL pages and is often not able to crawl them at all. We are working towards fixing this, but it's a large-scale project. I'm sorry to be the messenger on this. If there is anything else I can help with, please let me know.

[jameskais]

Hey there - sorry if there was a miscommunication but we do in fact support SSL, however at this time we do not support SNI (Server Name Identification) which is a technology used to host multiple SSL certificates from a single IP address. If you are currently leveraging CloudFlare or CloudFront we will not be able to crawl your site. If you are using a standard SSL from it's own IP we can most likely crawl that page.

[dsmolinski]

This post is deleted!

[jameskais]

At this time they will need their own as we do not support any SNI at this time. With that being said we are aware of it and have investigated solutions but an ETA is not quite yet available. If these are the only sites you planned on using Moz with we won't be of much service at this time =(.

[FabricEleven]

Is there a way around this? Maybe creating a cname in cloudflare like moz.domain.com and set it to not use their https would that work? Or will all the results be skewed since domain name has changed?

[CandymanKen]

Hi-

Have there been any updates to this? We have been using  cloudlfare for probably a year and all of a sudden I am getting the 804 errors on our SSL.

Any help would be appreciated.

Ken

[dswz]

Please fix this. I am using SNI certificates from Cloudflare on different domains. IPs are getting rare.

[Arizuka]

Same problem for us. We are glad to use moz but we have migrated from http to https and nothing works. Do you have any clue if it will be or not in your roadmap developments?