Has anyone had issues with Bazaarvoice and schema.org?

[tripcentral]

About a year ago we started using Bazaarvoice to get reviews for our products, and it has been great as far as accumulating content, but Google is not taking the schema.org data and displaying it on the SERP. Someone has told me it is because we are offering multiple products, or that our schema.org tags are incorrect but when I compare our code to other travel sites it seems like everyone is doing something different. This is especially annoying since the Google schema markup check says everything is fine.

Does anyone have any advice or similar experiences? Thanks.

[Martijn_Scheijbeler]

Hi Richard,

Are you able to share the site we're talking about here? That would make it easier for us to help you with feedback on the specific example.

[tripcentral]

Hey,

This is actually Justin Harney (in house SEO) posting. I'll have to change the account name to represent that. Richard is the CEO here.

Here is an example of two sites (the first one is ours) where reviews are not appearing in SERPs vs.one of our competitors where they are:

our site: http://www.tripcentral.ca/vacations-packages_00_03_MO_gran-bahia-principe-jamaica.html

competitor example: http://www.cheapcaribbean.com/deals/grand-bahia-principe-jamaica-deals.html

[SimonByrneBV]

Hi Justin,

Some of our team picked up on this question and asked me to send you a quick response.

In Schema.org markup, you only should declare one product per page, and you have two. Although the Rich Snippets testing tool will say the markup is “All good”, Rich Snippets will not show in the SERP. Then, it looks like your individual reviews aren’t nested correctly inside of the schema.org/Product tag – that could be causing an issue as well.

We’ll follow up with you through our Support team! Definitely want to get this working with you.