How can I get Bing to index my subdomain correctly?

[cos2030]

Hi guys,

My website exists on a subdomain (i.e. https://website.subdomain.com) and is being indexed correctly on all search engines except Bing and Duck Duck Go, which list 'https://www.website.subdomain.com'. Unfortunately my subdomain isn't configured for www (the domain is out of my control), so searchers are seeing a server error when clicking on my homepage in the SERPs.

I have verified the site successfully in Bing Webmaster Tools, but it still shows up incorrectly.

Does anyone have any advice on how I could fix this issue?

Thank you!

[KristinaKledzik]

Hi Karl,

That's tough! Unfortunately, I've heard of a lot of weird stories like that, where Bing gets confused. Have you shared a sitemap with Bing, which only includes non "www" URLs?

Best,

Kristina

[Christy-Correll]

Hi Karl, did you see Kristina's question? We'd love an update on your situation, thanks!

Christy

[cos2030]

Hi guys,

Sorry for the late reply and thanks for the help!

It's not super straightforward for me to generate a sitemap as the backend of my site is on a separate domain to the presentation layer / front-end. In saying that, it is possible and it's something I'll be doing soon. Will report back and let you know how things go...

Cheers

[cos2030]

Hi guys, I thought you'd be interested in a follow up on this.

So I submitted my sitemap to Bing - all good, no issues, Bing successfully retrieved it.

However after submitting it, my site has effectively disappeared from the SERPs! A number of internal pages are being indexed, but the head/brand queries (where I was ranking incorrectly at #1) are now showing nothing.

Very strange. Not sure what else I can do - luckily Bing accounts for a tiny fraction of my traffic!

Cheers

Karl