Best support site software to use

[SnapComms]

Hi Guys

We currently use Desk to run our company support site, it seems ok (I don't administer it), however is it very template driven and doesn't allow useful tools such as being able to add metadata to each page (hence in our Moz crawl tests we get a large number of no metadata errors (which seems like a lost opportunity for us to optimise the site). Our support team are looking to implement MadCap Flare as an information management tool, however this tool outputs HTML as iframes which obviously make it hard for google to crawl the content. We recently implemented HubSpot as our content marketing platform which is great, and we'd love to have the support site hosted on this (great for tracking traffic etc), however as far as I'm aware MadCap Flare doesn't integrate directly with HubSpot....so looking for suggestions on what others are successfully using to host/manage their SEO optimised support sites?

Cheers

Matt

[PatrickDelehanty]

Hi there

Here are a couple of great review lists from Software Advice and Capterra.

We have a few customers that use Zendesk and absolutely love it.

Are you also looking for a CMS to run your site? From the sounds of things, it look like you may be looking for that as well. Let me know, unless I am not understanding.

Hope this helps! Good luck!

[SnapComms]

Thanks for getting back to me Patrick, what we are really looking for is a good platform that allows us to optimize for SEO (keywords, metadata etc etc). Desk doesn't allow much tweeting in that department, and MadCap Flare is a great information management tool, again outputs in iFrames so is not ideal for allowing Google to crawl the site. I guess what we are after is a great information management tool/website that allows both ease of information management along with the ability to optimise for SEO (I could be asking for too much!)

Cheers

Matt