My trial version has expired and I didn't cancel the account. Need urgent refound!

[Viole55]

Hello! I need help, I can't afford this right now and I didn't cancel by mistake, not on purpose.

It happened that the mails -don't know why- arrived to de spam folder and I didn't know that I was being charged directly. I tried Moz for a presentation to a prospect two months ago. But I didn't get the client, so I still can't afford, it and I didn't use it. I'm sorry for the mistake, I only noticed this today when I checked my Spam folder casually. Please I need a refound! I will get a pro a account in the future, as soon as I can, because I love Moz! But now it's impossible to me to afford it, I'm in a big trouble. I hope you can understand my situation. Thanks a lot!

[DirkC]

Hi,

It's probably better to contact Moz Support directly - https://moz.com/help/contact 
Don't panic - Moz is quite customer oriented. I am sure they'll find a solution.

rgds,

Dirk

[Viole55]

Thanks a lot, Dirk =)!

I followed your suggestion and contacted them from that way.

Thanks for answering!!