Is SEMrush Going Out Of Business?

[Humanovation]

We subscribe to both Moz and SEMrush to help administer our sites.  However, SEMrush, which used to update our campaigns once per day, hasn't been functioning for over one month now ... and it isn't just our campaigns, people are complaining about their service all over the internet.  Still, they haven't posted a single status update on their blog or on any of their social media even though everyone has been complaining about the issue.  Emails go unanswered, and when they do answer, their response is that they are having technical issues and will have the problem fixed by Monday ... and they have been saying that for about 6 weeks now with no end in sight.  Does anyone know if they are going out of business or are they just completely dropping the ball?

[shopperlocal_DM]

One this is for sure that they're not at all going outta business.

You may want to touch with them via FB: https://www.facebook.com/SEMrush or

twitter https://twitter.com/semrush

They've been quite active on the both the platform. May be they're not paying attention to general user comments, which is very concerning, but instead of waiting for them to respond to users comments and blogs, you should rather try to contact them via email, or social media. I hope you'll get heard.

[TomBinga1125]

I use their service daily and it's been fine for me. You may need to try calling them:

• United States: +1-855-814-4510
• Worldwide: +1-408-844-4633
• Skype: SEMRUSH.PHONE

http://www.semrush.com/support/contact/

I hope you get your questions answered just in case others are experiencing the same as yourself.

Tom

[CommT]

I've had problems and emailed them to ask what the devil is going on - they replied saying that they would compensate me for the time the service is down for. That was last week. I logged in this morning and my rankings were tracked successfully, so I emailed them to ask what compensation I will be getting... So far I haven't had a response, but they gave me a discount last year when a similar thing happened so I have every expectation of them fulfilling their promises.