Google maps, G+ and Google reviews on right hand side of results page:

[SanjidaKazi]

Hi Guys

Happy Monday!

I have been having a real headache trying to the get that panel on the right hand side of the Google results showing up when my company brand is entered as a search query.

From all the research that I have done, it looks as though you can't have this panel showing unless you serve customers face to face in your place of work. Is this necessarily true?

Our biggest competitor has a very stripped down version of this box which just contains the image from their Google+ page and also a link to their wikipedia page but the point is it shows up when you search for their brand... ours doesn't?

Has anyone else recently configured this to work for their website? Any advice?

Cheers in advance!

• Jamie

[MonicaOConnor]

Those results are directly populated by your Google My Business account. You should make sure your Google Plus is working and you have verified your location with a PIN post card. Once your Google Plus is running and you are on Google Maps, you should start showing up there in branded queries.

[SanjidaKazi]

Hey Monica

Thanks for the reply

That's the frustrating thing! We are a verified local business and the My Business account is configured. If you search for "BRAND" it doesn't show but when you search for "BRAND Review" it does show up!

I'll keep looking into it

[PeaSoupDigital]

I tried to implement this for our non-customer facing e-commerce site and failed. Google contacted me and advised that, as we didn't have a 'bricks and mortar' store where customers could purchase goods, we were not permitted to have that info on the right-hand side.

[MiriamEllis]

Hi Jamie!

If you're talking about the Google Local Knowledge Panel, then this post by Mike Blumenthal is the best I know of for working to achieve one http://localu.org/blog/local-knowledge-panel-doesnt-show-google-can/ but if your business isn't local then this type of display wouldn't apply to you.

[SanjidaKazi]

Hi Miriam,

Hey thanks a lot, I looked for myself for a good while but couldn't find anything nearly as good as this. Appreciated!

Off to make a Wiki page!

Have a good one!

• Jamie

[MiriamEllis]

You're very welcome, Jamie!