YouTube Filtering Business Videos as Inappropriate Making them Unavailable When Safety Mode Enabled

[RosemaryB]

My client is a public banking software company and recently many of their videos are unavailable to those browsers with "Safety Mode" turned on.  What elements within these innocuous videos could be triggering the safety filter?   Is there anything we can do about it?

I've already reviewed titles/descriptions and reviewed the transcripts for words like 'sex" but I can't find anything that could be inappropriate.   Is there any way around this?  Is there a process for having this status changed?

Thank you

[AlexMcKee]

This is a known problem with YouTube's safety mode filter but there is not much information about it. There is no official appeals process but you can report it on the support forum thread where one of the community volunteers, Epontius, has been helping to escalate some users false positive reports to YouTube's staff. You could report the false positive there and ask for Epontius help. Hope this helps.