Moz Local not updating after G+ and FB are updated

[marketingmediamanagement]

Per the FAQ, we updated the client G+ and Facebook address information, but Moz Local still lists the incorrect address information. Any ideas on a time frame when the MOZ listing will update? FAQ's state an hour, but that is not happening in this case.

[MiriamEllis]

Good Morning!

Thanks so much for asking about this:) Any time you need to edit your name, address, phone number or website in Moz Local, there is a set of specific steps that need to be taken in a specific order to push your changes through. Let me share these steps with you here:

First, edit the desired data on your Google+ Local or Facebook Place Page

About an hour later, please log into your Moz Local account click the little cloud icon on the page to download the .CSV file our system has auto-generated for your business.

Edit the desired field in the .CSV, making sure that you hand-type in whatever edit you need to make. We recommend using either a recent version of Excel or Google’s free Google Sheets to edit your .CSV. If you have multiple businesses in the .CSV, you can delete the other rows so that we are only editing the business of your choice.

Save the .CSV and then return to the Moz Local dashboard and upload the .CSV via the big yellow button.

We will then re-validate the listing against Google or Facebook and you should see your edit succeed.

I sincerely hope these steps will be helpful! Please let me know if you have any further questions!

If you run into any trouble and need to have a Help Team member take a one-on-one look at your account, please do contact us through the Help Hub:)

[marketingmediamanagement]

I keep following that process and still get the following error: For security, we require your location to exactly match a verified listing on Google or Facebook. To proceed, please update the listings in your CSV or select a verified match for each listing below.

Both Facebook and G+ have the correct physical address on my admin view of G+ (which shows verified) and Facebook, so I am uncertain why this keeps happening.

[MiriamEllis]

Hi There!

I'm sorry to hear you're running into a hitch with this. At this point, I would definitely recommend starting a ticket with our Help Team. In your ticket, it will be helpful if you can provide:

1. The email address associate with your Moz Local account

2. The name, address, phone number and website of the business in question

3. Links to your live Google+ Local and/or Facebook Place pages

4. A summary of the issue you are experiencing.

Our whole Help Team is here to support you. You can start your ticket by going here and clicking on the blue 'Local' link from the box of options: https://moz.com/help/contact

Hope to see your ticket come through so that our team can get this resolved for you:)

[marketingmediamanagement]

Thanks! We ended up having to get Google involved to manually validate the listings.