Fresh Web Explorer daily mentions by email not working

[PaddyDisplays]

Hi

A few months ago I setup daily mentions from Fresh Web Explorer so I get alerts to when my site or my competitors site gets a new back link, and I did get an email in the first few weeks, but I haven't gotten once since.  Today I check 1-2 of my competitors fresh links and they have gotten some in the last month, but I got no alerts.

I have it setup like this
rd:competitor.com

But now i'm thinking because technically "www" is a subdomain is that why I'm not getting any alerts, do I need to set it up with www and non www for each domain? ( if so that's going to eat to my limit pretty quickly, which would suck),  or is there something else I'm missing?

Thanks

[SamWeber]

Hi there!

Setting up an alert for using the rd: parameter should pull up results for any sub domain for that domain. So rd:cnn.com would pull up blog.cnn.com, wwww.cnn.com, etc.

Based on what you provided it sounds like things are set up correctly, but it's hard to dig into things like this without specific examples to review. If you're uncomfortable sharing the query here, please send in a ticket with the information so we can look into this further for you. Thanks!