I could not find a support number for Moz on your site

[chris_gcs-az.com]

If someone has that available can you send that to me ?

[chris_gcs-az.com]

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[PrintPlace.com]

I know that it is hard at times to not have phone support but I know that it is very costly to have a call center with phone support. I think that you will find that if you place some of your questions here that members of the community will answer them and you will be able to clear the phone hurdle to get you started. Hope this helps.

Malcom

[EGOL]

Moz explains why they don't have phone support here...

http://moz.com/help/guides/moz-procedures/phone-support

It is an interesting read and the articles that they link to on Wistia, Raven Tools, and Sticker Mule are also enlightening.  I have used ideas from these four pages for my own business.

If you have a question, just post it here in Q&A.   Lots of smart people reply to questions here.  You might find a few friends or even allies.   Moz would cost a lot more if they offer phone support.

[LesleyPaone]

I don't know if you have checked it out, but here is a great guide for getting started with Moz, http://moz.com/help/guides/getting-started  Also like Malcom mentioned, the forum is a great place to ask questions that you have as well.

[KeriMorgret]

Hi Chris,

If it's a product-related question, you can often get your question answered faster in Q&A than in our help desk. If there's a billing question, or question that involves a URL you'd prefer not to share, out help desk is available at https://moz.com/help/contact or by email at help@moz.com.

The Getting Started guide at http://moz.com/help/guides/getting-started that Lesley mentioned is also a great resource for getting your feet wet with Moz.

[HashtagHustler]

Hi Chris.

I don't work for Moz.

Most of the time I have found that a the best way to get in touch with company representatives like Moz etc, is to state your question, or issue, as opposed to leaving it open ended. Not only that, but you would be amazed at the wealth of knowledge that people on these forums are willing to share. Even Rand, the founder of Moz, is known to drop in and share a few words.

Part of the reason I signed up for Moz, not only because of the analytic tools, was because of the forum. And the resources that were available to me from my colleges. I met with an SEO director one time and he explained to me one of the reason he didn't like many of the SEO tools that gave you "answers" was because all it was doing was giving you the opinion of who ever wrote the code. He also explained that one of the reason he liked Moz, Majestic, and Ahrefs was because they left the data open ended and allowed him to make the decisions.

Agreed, at first it is frustrating, I pay good money for an expensive program, and at first there is just SO much information that I became overwhelmed and felt like I couldn't take advantage of everything the program had to offer. Essentially what Moz has done is crowdsourced support. They have done it in a brilliant, controlled way that not only saves them money, but actually helps people LEARN in the process. I have learned more in the past few months of asking/answering questions than I had in the previous classes/tutorials/seminars on SEO I had taken.

Not only that, but people like KeriMorgret literally has Moz implanted into her head, so anytime people have serious problems regarding Moz products, her or the other team members seem very quick to answer.

Sorry for the frustration! I promise it's worth the blood, sweat, and code!

[chris_gcs-az.com]

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[chris_gcs-az.com]

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[KeriMorgret]

Hi Chris,

We actually only very rarely remove questions in Q&A. In this case, four different users have volunteered their time to answer the question, and removing the question would be Moz removing their time and effort from the community. You can edit the title of your question and the content of the question, but the replies will remain. It will also help users in the future who may have a similar question.

Thanks for understanding!

Keri