Is Moz Pro down?

[jessential]

This morning, just before trying to meet with a client, I cannot access Moz Pro.

Here is the page I get:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
      <error>NoSuchBucket<message>The specified bucket does not exist</message><bucketname>analytics.moz.com</bucketname><requestid>DC68738B494D30A1</requestid><hostid>r13H1pVq04vKGcKkAD9AUCTRXNdZAhUOULNwv4/TB74e0utcat2mV3PT7dXOtnuG</hostid></error>

What can I do to access my information?

[jessential]

I just switched browsers to see if that may help.

In IE, the URL comes up: http://analytics.moz.com/pro/home

The message on the page says:

|   |

The webpage cannot be found

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|  HTTP 404 |
|   |

Most likely causes:

• There might be a typing error in the address.
• If you clicked on a link, it may be out of date.

|
|   |

What you can try:

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|   |

| | Retype the address. |

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|   |

| | <a>Go back to the previous page.</a>

<noscript id="goBack">Go back to the previous page.</noscript>

|

|
|   |

| | Go to

<noscript id="mainSite2">the main site</noscript>

and look for the information you want. |

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|   |

| |

|

[SamWeber]

Hi there,

Thanks for reaching out and apologies for any issues here!

There weren't any outages to Moz that I'm aware of. I was able to access the site and tools from the 8th to today (10th) fine. Can you tell me if you're still having problems here? If so, can you try clearing your cookies/cache and restarting your browser? If that doesn't work, the next thing to try is a different machine and then accessing Moz from a different network.

[jessential]

Hi Sam Weber,

Even with clearing my cookies and trying Chrome, Firefox and Safari, I was unable to gain access to Moz Pro for almost a full hour. Fortunately, my client was willing to adjust our meeting, so I could pull the reports needed.

[SamWeber]

That's definitely odd, but I'm glad it ended up working out in the end. Just to make sure though, are you still running into any issues accessing Moz?

[jessential]

No problems accessing Moz at the moment. Thanks for asking.

Concerning another question, I am having problems with the Paid Local Search tool. I am actually having greater success with getting directory listings correct without the paid option. I must be missing something.Having covered the documentation several times, do we ever have the option for a live chat with someone at moz?

[SamWeber]

What specific issue are you having with Moz Local? If you don't want to go into details here in the community, you're welcome to send a support ticket in and one of us on the team can get back to you that way.

Re: your question about chat, it is available but generally only for sales or billing related questions. At the moment, we've pulled back on chat so we can get through a backlog of tickets but things should be back to normal in the next week or so.

[delpjer]

Hi,

I'm currently having the same problem. I cannot access to moz pro. I gave deleted my cookies and history but still got the same problem.

It worked this morning...

Any ideas?