Creating a new campaign?

[RDoherty]

Hi,

Upon signing up I clicked the link to create a new campaign, but nothing happened. The background loaded and that was it. I tried refreshing and still nothing.

I went to the Pro dashboard and keep seeing "Oops! Try refreshing the page, if that doesn't work, please click here to contact our help team."

Under campaigns there's no button I see to create a new one. The documentation about it here:
http://moz.com/help/pro/campaign-setup
is outdated.

I tried putting in a support ticket but the link doesn't work, just redirects me back to the top of the page. I was using Firefox but switched to Chrome, but neither browser works.

Any ideas? I have to say this isn't exactly the best first impression...

[KeriMorgret]

Hi! It looks like you ran across our help information for the older Pro version of the software. Current setup information is at http://moz.com/help/guides/getting-started/campaign-setup, which may help you some. I'd also suggest clearing your cache and Moz cookies, or trying in a different browser.

Our help desk has been assigned this question, but may not be responding right away because of the weekend, so I wanted to jump in with a couple of suggestions. Hope this helps!

[RDoherty]

Hi Keri,

Thanks for the info. Unfortunately it still isn't working for me. I'll try another computer later today.

Thanks,

Robert

[Sean_Peerenboom]

Hi Robert,

I am sorry to hear that you having trouble accessing Moz Analytics. We have a small set of users that are unable to access our system. This seems to be an issue only with specific machines, since I am able to access your Moz Analytics account with no trouble, which means that it is a very difficult issue to fix. This may be resolved by trying another computer but if it is not try the solutions provided below:

It looks like our engineers have identified two possible causes and solutions for this issue:

1. Highly sensitive anti-virus software. The way to get around this is to whitelist moz.com in the software. If you are running Sophos Anti-Virus on Mac. Disable the option 'Block malicious downloads from websites, protecting your Mac from obfuscated, polymorphic and zero-day threats before reaching your browser'.

2. Enterprise firewalls that block us, which you may need to work with your IT department on if you do not have direct access to your firewall settings.

You may also want to try to access the site through this link here: http://proxy.freya.moz.com/ which circumvents the database that causes the issue in some networks. This is not a workaround as you will not be able to access all sections of the tools.

Hope this helps and definitely let me know if you have any questions!

[RDoherty]

Thank you, Sean! The workaround gets me in with no problem! I tried it on my Mac, and a Windows machine with no luck (the only computer it worked on was my Linux system running Ubuntu) so this definitely helps.

Thanks again,

Robert