Updating a Business name only in Moz Local.

[Gyi]

My clients business changed their name. When I updated the CSV with the new business name in Moz Local it created a brand new business listing.

Is there a better way to update only the business name?

[MiriamEllis]

Hi Gyi,

Thanks for your question. This is my understanding of our process of uploading changes to an existent listing:

When you want to change any of the NAP+W (name, address, phone, website) information for a listing, you will first need to update this information on either Google or Facebook. We use Google/Facebook to verify that listing information is correct.

When you are done updating your information on Google/Facebook, you can then go ahead and upload your updated CSV to us and we will recognize it as an update and not charge you as if it were a brand new listing.

It is important to note that you must modify your existing listing on Google/FB and not create a new one. Otherwise we will not be able to recognize it as an update.

Did you take these steps in this order, Gyi? Please, let me know!

[Gyi]

The name on both the Facebook and Google+ page were updated prior to uploading my new business information.

[MiriamEllis]

Hi Gyi,

Thanks for letting me know this. I'm really sorry for whatever may have caused this confusion. May I suggest that you please start a ticket at https://moz.com/help/contact so that you can share the complete details of your Moz Local account in private and have it investigated by our help team? That would be the best way to approach this, I believe.